TERMS OF BUSINESS
In order to keep our fees as low as possible, we require payment at the time of consultation. We accept cash and debit or credit cards but not cheques.
FINANCE FOR LARGE BILLS
No veterinary practice can legally provide payment schemes for their clients. We do however have an arrangement whereby Carefree Credit Ltd will put up the money at no extra cost to our clients, provided monthly payments are made within the stipulated time. Applicants have to be UK residents, over 18 years of age and have a bank account that will enable a direct debit to be set up. Please ask at reception if you wish to make use of Carefree Credit at no cost to you.
As we are no longer allowed to deal directly with insurance companies, we expect you to settle the account at the time and then claim back from the insurance company. We will do all we can to facilitate a rapid and successful claim. We do not charge for filling out insurance claim forms.
Due to legislation, patient records, radiographs, laboratory reports and ECG traces need to be kept on site for 7 years and remain the property of the Assisi Veterinary Group Ltd. We will provide reports or copies for any specialists or other veterinary institutions.
In order to comply with best practice procedures, patients on long term therapy need to be examined at least at 6 month intervals. A reduced consultation fee will be charged at this time. Serious conditions may require more frequent examinations for the benefit of the patient.
Could you please allow 24-48 hours for us to fill a repeat prescription. Products not normally kept in stock must be paid for before they are ordered in.
For the safety of our patients, we are unable to take back any drugs that are not in sealed foil form, nor are any opened bottles of drugs returnable. We guarantee to provide you with unadulterated, pure genuine products. We will accept items we normally keep in stock up to one week after purchase, provided they are returned in the same condition that they were supplied in.
Prescriptions are available from the practice in order for you to purchase products from other institutions. Please note that it is only legal to purchase from UK based instances. Prescriptions do not allow the dispenser the right to substitute any item on the prescription. Prescriptions are only valid for one issue unless so indicated on the prescription. We regret that we cannot accept any responsibility for the quality of products obtained elsewhere even if we have issued a prescription for them, nor are we legally allowed to include them on an insurance claim.
Prices and estimates are available for any product or service. We welcome comparison with other providers and strive to keep our prices as low as possible while still maintaining excellence in all we provide.
In order to cover our basic costs, a fee is charged for every consultation. Subsequent consultations for the same condition within a limited period of time will be charged at a lower rate, with a minimum for the fourth visit.
Please do not hesitate to contact us if you wish to discuss any of the above terms or to suggest improvements. Our aim is to prevent and relieve suffering while remaining sensitive to your wishes and financial arrangements.
Patients may be transferred between our two branch practices for diagnostic, surgical or emergency services under the Veterinary Surgeons direction.
|Assisi Veterinary Group|
London Road Vets – 01206 544918
Email – firstname.lastname@example.org
Tiptree Veterinary Centre – 01621 818282
Email – email@example.com
Mon & Fri 8:30am - 7.00pm
Tue, Thu & Sat 8:30am – 6:30pm
Wed 8:30am – 8pm
Sun: 10:00am - 12:00pm
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Colchester 01206 842 224
Witham 01376 530 759